We make every effort to accurately depict embroidery thread colours and font samples; however, please note that lighting conditions may affect the appearance of colours and they may vary across different devices.
If you would like to preview an embroidery design before finalising your order or can not see what you are looking for, please reach out to us via email.
Once your embroidery is completed, it cannot be altered or removed. We do not accept returns due to change of mind if you are dissatisfied with your chosen font after receiving your order.
Your embroidery will be created exactly as submitted, including the use of uppercase and lowercase letters. Please ensure that you double-check your spelling prior to placing your order.
Embroidery colours can be fully customised. One colour/letter, colours of choice for designs including our hand embroidered bouquets. The flowers can be done to match the text colour.
Please note that personalised items are non-refundable and cannot be returned.
Embroidery Turnaround Time is up to 5 business days. During peak seasons, this timeframe may be extended, but we are committed to completing your order as swiftly as possible.
Please note hand embroidered bouquets will add extra time for completion.
